Provide remote, high-touch support to clinical trial sites using credentialing, authentication, and clinical technology platforms. Guide users through MFA enrollment, troubleshoot login and identity verification issues, conduct virtual training, monitor adoption metrics, document resolutions, escalate complex problems, and collaborate with sponsor, product, and technical teams. The role supports system migrations, user adoption, and uninterrupted access to clinical trial technologies while improving support resources and workflows.

The role involves programming and data review for real-world data analysis, supporting epidemiologists, and managing complex data sets using statistical programming languages and tools.