Own a portfolio of 20–25 mid-market and enterprise accounts from implementation handoff through renewal and expansion. Build executive relationships, drive adoption and business outcomes, manage customer health and escalations, lead renewals, and identify expansion opportunities. Serve as a product and workflow consultant, deliver enablement, translate customer feedback into product recommendations, and collaborate with Sales, Support, Product, and Engineering.

Build and maintain third-party integrations for HRIS, payroll, ATS, notification, and business intelligence platforms. Develop configuration-driven integration systems, APIs, data pipelines, AI features, developer tooling, monitoring, and alerting. Own the full development lifecycle, including research, implementation, testing, deployment, troubleshooting, and maintenance. Collaborate with product, customer success, external partners, and engineering teams to improve reliability and customer impact.

Leads Implementation Specialists and Professional Services Consultants delivering technical customer onboarding, integrations, data cleanup, compensation planning, and SaaS configurations. Manages hiring, coaching, performance, escalations, project delivery, capacity planning, operational metrics, and process automation. Partners with Sales, Customer Success, Product, R&D, and executive customers to resolve technical issues, improve delivery outcomes, and scale client-facing services.