Top Tech Jobs & Startup Jobs in Boston, MA

Provides second-line technical support for SaaS and private-cloud environments, diagnosing complex AWS, Kubernetes, API, search, and agentic-system issues. Partners with Engineering, Product, and customer-facing teams to resolve cases, lead technical account reviews, identify risks, improve processes, and create runbooks and documentation. Builds reusable AI workflows, prompt libraries, and MCP-connected investigation tools while mentoring junior engineers and supporting strategic customers.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Design, operate, and evolve CI/CD and delivery infrastructure for ~400 engineers. Build developer-facing tooling, champion progressive delivery (canaries, automated rollbacks), own end-to-end delivery from merge to production, improve pipeline reliability and speed, evolve the Internal Developer Portal, and embed AI-assisted workflows into the software development lifecycle.

Lead architecture and implementation to scale a large Kubernetes-native microservice platform into cell-based deployments. Decompose services, build shared libraries and configuration frameworks, enable private/isolated cloud deployments, land changes in product services, set architecture patterns, partner with Cloud Platform/SRE/DevEx, mentor senior engineers, and embed AI tooling into development workflows.

Design and own CI/CD and configuration management for a large-scale, multi-cluster Kubernetes fleet. Define GitOps-driven, declarative reference architectures and templated production environments. Implement progressive delivery (canary, automated rollback), improve pipeline reliability and speed, evolve the Internal Developer Portal, embed AI tooling into delivery workflows, and partner with Cloud, Security, and Compliance while mentoring senior engineers.

Lead design, operation, and evolution of AlphaSense’s cloud and Kubernetes platform. Improve security, reliability, cost, and performance; build tooling and AI integrations; enable self-service workflows; support global engineering teams and drive platform standards and automation.

Lead DevEx strategy and execution across inner-loop and outer-loop developer experiences. Align platform, CI/CD, IDP, and SRE teams, define productivity metrics (DORA/DX), drive AI-enabled SDLC adoption, improve CI/CD reliability and predictability, and mentor engineering teams to scale developer productivity.

Lead and grow an AI Platform engineering team building a high-throughput enterprise AI Gateway. Own architecture, reliability, and scaling for multi-vendor LLM orchestration, routing, caching, queueing, and cost telemetry. Align cross-functional stakeholders, define technical governance, and ensure high availability and low-latency performance as usage grows.

The Head of Strategic Alliances will develop partnerships to enhance client value, lead partnership strategies, and ensure successful execution and governance of alliance models.