Top Tech Jobs & Startup Jobs in Boston, MA

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Own Affirm’s checkout terms and payment selection experiences, improving conversion, clarity, and consumer confidence. Lead experimentation, UX development, research, analytics, regulatory collaboration, international expansion, and roadmap execution from discovery through launch and iteration. Partner closely with product, design, engineering, research, analytics, legal, compliance, and international teams.

Lead cross-functional operations enablement programs that improve servicing scalability, compliance, efficiency, and customer outcomes. Define strategy, roadmaps, execution plans, and performance metrics; oversee knowledge management, training, technical documentation, change management, and operational readiness. Partner with Product, Engineering, Compliance, Operations, executives, and vendors across global teams. Use data and continuous improvement methods to scale processes, support launches and regulatory changes, and coach contributors.

Lead the design and operation of automated compliance monitoring for consumer lending: translate regulations into rule-based data checks, own exam and audit data requests, triage exceptions, drive automation, steward compliance data, and provide technical mentorship to a supporting analyst. Produce audit-ready, reproducible evidence for regulators, bank partners, auditors, and senior leadership.

Lead technical direction and delivery for the Acquisition & Onboarding full‑stack team. Build and maintain mobile (React Native/native) and web experiences, backend services at scale, and operational tooling. Drive architecture, mentor engineers, ensure reliability/monitoring/on‑call readiness, collaborate with product and design, and improve dev processes, testing, and release practices to impact conversion and retention.

Lead independent validation and governance of credit and fraud models, build automated Python monitoring for model drift and performance, drive remediation with model developers, and liaise with audit and regulators to support Affirm Bank's model risk management.

Oversee high-visibility technical programs, streamline processes for product development, coordinate across teams, evaluate risks, and communicate with stakeholders.

Leads and develops a software engineering team building consumer-facing mobile and web experiences. Owns technical strategy, multi-quarter roadmaps, architecture, reliability, performance, incident response, and operational improvements. Partners with Product, Design, Analytics, and engineering teams to deliver large-scale redesigns and cross-functional initiatives while driving alignment, execution, and a high-trust team culture.

Leads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.