Own enterprise swag programs from initial ideation through delivery, managing customer relationships, product sourcing, mockups, sampling, quoting, proposals, and order placement. Partner with Account Executives, Customer Success Managers, and Swag Operations to develop elevated branded merchandise programs, manage concurrent opportunities, maintain supplier relationships, and deliver projects on schedule, within specifications, and on budget. Use AI tools to improve research, throughput, and customer experience.

Lead commercial contracting and provide practical legal guidance across sales, partnerships, product, finance, marketing, people, and IT. Negotiate SaaS, enterprise, marketplace, vendor, data protection, and strategic agreements; support enterprise deals and diligence; improve legal intake, contracting processes, playbooks, and self-service resources. Advise on privacy, AI, product, regulatory, corporate, employment, compliance, and dispute matters while helping develop a scalable legal function.

Manage enterprise SaaS customers, owning retention, net revenue retention, account health, and growth. Build executive relationships, onboard and activate customers, conduct business reviews, identify upsell opportunities, drive renewal campaigns, resolve escalations, and collaborate with internal teams on customer programs and product feedback. Use AI tools and reporting to identify risks, opportunities, and high-impact actions.