Top Tech Jobs & Startup Jobs in Boston, MA

The Account Executive II role involves developing new business relationships, increasing penetration within existing clients, and consulting on software solutions to enhance customer applications.

As a Renewals Advisor, manage the renewal lifecycle for customer accounts, focusing on retention, expansion opportunities, and cross-functional collaboration to enhance customer satisfaction.

Execute go-to-market strategies for API testing products, translate technical capabilities into messaging, support product launches, and coordinate with teams to enhance adoption and pipeline growth.

Serve as a trusted technical advisor for partners and customers: lead technical discovery, deliver tailored demos, design POCs, support pre-sales evaluations, collaborate with Sales/Product/Customer Success, and represent SmartBear at events (approx. 5% travel).

Manage end-to-end renewal lifecycle for a portfolio of accounts to achieve retention targets. Build trusted advisor relationships, drive product adoption and expansion, monitor customer health, and collaborate with Sales, Customer Success, Finance, and Support to minimize churn and maximize license utilization.

Manage enterprise sales cycles targeting Fortune 1000 organizations, driving account growth, engaging senior leaders, and collaborating with cross-functional teams for customer success.

Lead and coach a team of Customer Success Managers to drive customer retention and long-term value, translating strategy into scalable execution while collaborating with cross-functional teams.

Administer the operations of SmartBear's Atlassian partner programs, ensuring compliance, maintaining partner records, and coordinating with internal teams for transactions and performance reporting.

The Customer Marketing Manager drives customer advocacy and lifecycle marketing, collaborating across teams to enhance engagement and optimize retention programs.

The Director of IT Enterprise Applications leads the strategy and delivery of SmartBear's enterprise applications while managing a high-performing team, ensuring alignment with business objectives through technology solutions.