Top Tech Jobs & Startup Jobs in Boston, MA

Respond to inbound federal, military, and defense leads; qualify prospects; run transactional deals end-to-end including quoting and procurement support; coordinate with account executives, field reps, resellers, and program managers; maintain CRM accuracy; attend events and travel to capture leads; improve workflows for qualification, quoting, and handoffs.

Design and own end-to-end curriculum architecture for sUAS training: perform task analysis, write performance-based objectives, build course maps, design assessments and certifications, partner with SMEs and engineers, enable instructors, expand simulation/immersive learning, apply AI-assisted workflows, and track learning effectiveness.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Lead technical implementations and deployments of cloud-connected drone systems across enterprise customer sites. Install, configure, test, and maintain hardware and software, troubleshoot connectivity (WiFi/cellular), document procedures, manage implementation projects, and act as customer technical liaison to drive adoption and feedback to product and engineering teams.

Lead a remote B2B technical support team for drones, hardware, software and cloud products. Own CSAT, first-contact resolution, KPIs, coaching, process improvements, and cross-team collaboration. Use CRM, telemetry, analytics and AI tools to drive rapid, fact-based resolutions and improve team productivity and customer outcomes. Provide hands-on case support and participate in on-call, extended-hours shifts.