Top Tech Jobs & Startup Jobs in Boston, MA

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Leads a team of 8–10 strategic Customer Success Managers, driving retention, expansion, customer satisfaction, product adoption, and measurable ROI. Coaches and develops talent, manages risks, oversees forecasting and KPIs, strengthens executive customer relationships, and collaborates cross-functionally with Product, Sales, Onboarding, and Support. The role also hires and mentors team members, advocates for customer feedback, and executes strategic priorities in a dynamic environment.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Engineer enterprise identity governance across Okta, Lumos, and Veza. Design authentication, authorization, entitlement, access request, privileged access, and lifecycle governance; automate access reviews, compliance evidence, remediation, and non-human identity controls. Build identity analytics to detect excessive access, orphaned accounts, identity drift, and shadow identities. Partner with engineering, security, system owners, auditors, and vendors to implement least-privilege, time-bound access and audit-ready controls.

Own the technical vision and architecture for ServiceTitan’s iOS and Android mobile platform. Design scalable, reliable, secure, and high-performing systems; modernize monolithic codebases; improve observability, developer productivity, CI/CD, testing, and release processes. Mentor engineers, influence mobile strategy, define success metrics, support recruiting, and collaborate with cross-functional stakeholders. The role is approximately 60% development and requires expertise in native mobile development, performance engineering, modular architectures, and cloud-supported mobile backends.

Provide first-line technical support for ServiceTitan software through phone, chat, email, and screen sharing. Diagnose and resolve customer issues, develop effective workflows, prevent escalations, and translate complex technical problems into practical solutions. The role requires mastering complex software, collaborating with teammates, prioritizing cases, and maintaining a customer-focused approach. Familiarity with SIP, RTP, call flow analysis, SMS routing, SMPP, delivery receipts, carrier filtering, and brand registration is preferred.

Own go-to-market strategy, product positioning, full-funnel demand generation, and inbound pipeline growth for ServiceTitan’s Property Care and Pest products. Develop pipeline plans and budgets, coordinate campaigns and launches across Marketing, Sales, Product, and RevOps, and monitor funnel performance, attribution, lead quality, and conversion. Report results to senior leadership while influencing cross-functional teams and supporting scalable revenue growth.

Lead architectural vision and delivery for complex, scalable SaaS systems. Design cloud-native distributed systems using Docker and Kubernetes, develop foundational abstractions, reduce technical debt, and drive engineering best practices. Partner with Product, Design, and Engineering leadership, mentor senior engineers, and contribute to hiring. Apply deep C# and .NET expertise, performance analysis, debugging, and AI-assisted development, including production LLM integrations.

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.