Provide privacy legal counsel to product and engineering teams building AI-first communications and contact center solutions. Lead DPIAs/PIAs, ensure global privacy and security compliance (including HIPAA), collaborate with InfoSec, support incident response, maintain processing records and Trust Center materials, and monitor evolving privacy/AI laws to enable compliant product innovation.

Lead and scale the account management function to reduce churn, drive retention and expansion, and ensure world-class partner service. Manage KPIs (Churn, CSAT, SLAs), develop playbooks and escalation paths for outsourced teams, perform QA and coaching, identify upsell/cross-sell opportunities, and use account health data to predict risk and inform strategy.

Deploy agentic AI solutions in strategic enterprise accounts: discover requirements, design multi-turn agent workflows, integrate AIR Pro with customer systems, ensure compliance and observability, drive measurable ROI and support go-to-market and product feedback.