Top Tech Jobs & Startup Jobs in Boston, MA

Own the full sales cycle for Mid-Enterprise accounts: prospecting, discovery, demos, negotiation, and close. Build territory and account strategies, collaborate with Solutions, Customer Success, Product, and Engineering, mentor AE teammates, experiment with AI to streamline workflows, and share market insights to influence product roadmap and drive long-term customer value.

Lead the Customer Agent AI project at Klaviyo, managing engineering teams, defining technical direction, and driving architectural decisions to develop a conversational AI platform.

Build and operate cloud-native security services and infrastructure, own components end-to-end, improve availability and performance, participate in on-call, collaborate on design and reviews, build automation and tooling to improve developer security and reliability.

Support compensation program design and administration by analyzing market data, benchmarking roles, managing HRIS data (Workday), supporting annual reviews, monitoring pay equity, and collaborating with HR and business leaders.

Lead and develop a team of Compliance Specialists to execute global messaging compliance (email, SMS, WhatsApp, RCS). Oversee day-to-day enforcement, SLA adherence, quality assurance, escalation management, SOP improvements, and operationalize AI/BPO workflows while partnering cross-functionally to scale processes and reporting.

Lead integrated marketing for K:Service by designing and executing cross-channel customer journeys. Collaborate with product, content, creative, analytics, and GTM teams to drive demand, measure campaign performance, optimize messaging, and scale acquisition, retention, and revenue through data-driven experiments and audience segmentation.

Lead partner operations at Klaviyo, manage performance metrics, collaborate cross-functionally, ensure operational excellence, and mentor junior members within a high-growth B2B SaaS environment.

Provide high-quality product support for Klaviyo customers via email, chat, and phone; diagnose and resolve software and networking issues; document troubleshooting; advise on marketing and e-commerce questions; learn and apply AI-driven workflows to improve support.

The role involves managing technology partnerships to drive demand, executing marketing programs, ensuring alignment with business goals, and optimizing outcomes through data-driven insights.

As a Senior Software Engineer, you'll design and build scalable systems for customer data management, ensuring seamless user experiences and mentoring team members.