Top Tech Jobs & Startup Jobs in Boston, MA

The Inbound Growth Specialist at Klaviyo manages inbound demo requests and free account inquiries, providing high-quality interactions to drive customer acquisition and maintain an exceptional customer experience.

Build and maintain backend services and large-scale data pipelines for recommendation systems, productionize ML models (batch and real-time), develop vector database capabilities, ensure observability and reliability, lead A/B testing and data-driven decisions, participate in on-call and incident response, and mentor engineers while integrating AI into development workflows.

Leads multiple engineering teams building internal platforms, web applications, AI-powered workflows, integrations, data pipelines, and automation. Sets technical direction, oversees architecture and delivery, partners with product and business stakeholders, and develops engineering talent. The role emphasizes front-end development with TypeScript and React, CMS integrations, internationalization and localization, scalable SaaS systems, AI-enabled marketing workflows, and operational productivity improvements.

Own enterprise sales across Fortune 500 and Global 2000 accounts, including prospecting, pipeline creation, executive discovery, competitive displacement, complex deal management, forecasting, closing, expansion, and renewals. Build quantified business cases, sell multi-product platforms, coordinate internal and customer stakeholders, and manage deals lasting nine to eighteen months. The role requires 30–40% travel, though an additional notice references up to 10% travel.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Manage approximately 30 enterprise agency and systems integrator partner relationships. Build strategic partnerships, advise partners on Klaviyo solutions, drive referrals, co-selling, revenue growth, co-marketing, enablement, and product adoption. Serve as a trusted consultant and product expert, present to partner audiences, develop joint business strategies, and collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Enablement. Travel may be required for partner meetings and events.

Owns the enterprise architecture of Klaviyo’s marketing technology ecosystem, integrating HubSpot, Salesforce, NetSuite, Coupa, and internal systems. Designs AI-powered marketing capabilities including generative AI, predictive scoring, intent automation, personalization, and customer journey orchestration. Builds a centralized marketing hub spanning budgeting, planning, campaign execution, performance insights, and ROI measurement. Advises cross-functional teams on technical design, integrations, governance, vendor evaluation, and scalable architecture.

Build and maintain integration and end-to-end testing frameworks across backend and frontend systems. Optimize CI/CD test execution, establish repository testing standards, develop mocking and service-isolation tools, and improve test coverage. Explore AI-driven test generation, regression detection, and flaky-test analysis. Partner with engineering teams to troubleshoot failures, monitor test-suite and pipeline health, and deliver scalable quality improvements.

Own security and privacy compliance programs, audits, policies, controls, evidence pipelines, continuous monitoring, and automation. Lead framework gap assessments, control design, risk analysis, and auditor relationships. Build sustainable GRC workflows across SaaS and cloud environments, establish KPIs and SLAs, mentor practitioners, delegate work, and drive technical direction without formal authority.

Owns end-to-end architecture for Klaviyo’s marketing, sales, and customer experience systems. The role designs integrations, data models, governance, reporting, and AI-agent workflows across Salesforce and related platforms. It combines executive-level technical strategy with hands-on development using Apex, LWC, Flow, SOQL, integrations, and AI orchestration. The architect will redesign GTM processes around AI, ship production solutions, advise senior leadership, establish engineering standards, and mentor GTM Systems teammates.