Top Tech Jobs & Startup Jobs in Boston, MA

Own the customer onboarding experience for new Housecall Pro customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary point of contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Marketing, Engineering, and Support. Identify expansion and retention opportunities, communicate customer feedback, improve onboarding processes, and use qualitative and quantitative insights to enhance customer outcomes.

Own the onboarding experience for new customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary customer contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Engineering, Marketing, and Support. Identify expansion and retention opportunities, communicate customer feedback, improve onboarding processes, and use qualitative and quantitative insights to enhance customer outcomes.

Sell Housecall Pro to mid-size home service businesses via consultative, account-based selling. Run 3–4 product demos daily, manage pipeline, close deals, coordinate onboarding with specialists, and collaborate with SDRs and other AEs to grow key accounts.

Sell Housecall Pro to mid-market home service businesses using consultative, account-based techniques. Run multiple 60–90 minute demos daily, manage pipeline, close deals, and coordinate onboarding with specialists to ensure customer success and long-term partnerships.

Own product discovery and operations for strategic enterprise partners. Lead requirements gathering, product demonstrations, gap analyses, API integration planning, prototypes, partner escalations, and feature delivery tracking. Translate operational needs and usage data into actionable requirements for Product and Engineering teams. Collaborate with Legal, Business Development, and Product on agreements, prioritization, and solution design while optimizing workflows and escalation processes.

Drive product vision, strategy, roadmap, and execution for enterprise mobile capabilities. Conduct customer research, analyze feedback and usage data, collaborate with design, engineering, marketing, and go-to-market teams, and guide scalable feature development. Track launch metrics and adoption, iterate based on learnings, and use AI tools to improve workflows and execution.

Own product vision, strategy, roadmap, backlog, and execution for enterprise jobs and scheduling products. Conduct market and customer research, define metrics, guide UX, partner with engineering and design, coordinate launches, and optimize adoption through quantitative and qualitative feedback. Collaborate cross-functionally with marketing, sales, strategy, and operations while using AI tools and automation to improve team efficiency and product quality.

Lead strategy and execution of data-driven paid acquisition across search, social, display, and affiliates. Manage budget allocation, team leadership, experimentation, AI-driven automation, channel launches, cross-functional reporting, and vendor/agency relationships to drive CAC, ROAS, LTV, and revenue growth.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead, coach, and develop a SaaS sales team to meet KPIs (Enrollment, Attended Demos, ASP, Churn, MRR). Drive sales strategy, performance management, training, client relationships, and team culture to achieve revenue targets.