The role involves creating product strategies, understanding market needs, validating enhancements, and collaborating with cross-functional teams to improve consumer experiences.

The Senior Data Scientist at Gladly will collaborate with teams to analyze data, improve customer service automation, mentor other data scientists, and drive product decisions using data insights.

Lead and motivate a high-performance Account Management team, drive strategic growth, and implement best practices to increase pipeline and revenue for Gladly's customer service platform.