Top Tech Jobs & Startup Jobs in Boston, MA

Leads enterprise workflow transformation by designing future-state operating models, workflow architectures, capability frameworks, governance structures, and multi-year roadmaps. Assesses current-state maturity, identifies gaps and modernization opportunities, develops business cases and executive recommendations, and coordinates cross-functional solutioning across operations, technology, product, data, and client experience. Evaluates automation and AI-enabled capabilities, mentors transformation architects, and establishes repeatable transformation methods and standards.

Own and optimize the sales enablement technology ecosystem, including workflows, automation, data governance, reporting, and tool adoption. Build dashboards, scorecards, executive presentations, and business reviews that measure productivity and pipeline impact. Lead cross-functional technology and process improvement initiatives, coordinate vendors and system administrators, and manage implementation timelines, risks, and stakeholder communications across Sales, Revenue Operations, Marketing, IT, and Enablement.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.