Top Tech Jobs & Startup Jobs in Boston, MA

Support Falcon Intel Recon customers by triaging and escalating findings, guiding customers on intelligence output, advocating customer feedback to product teams, and leading process improvements to maximize customer success and renewals.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Serve as a trusted advisor implementing Falcon Next-Gen SIEM and related log management/SOAR capabilities. Deliver integrations, onboarding, searches, dashboards, and AI-assisted investigations. Provide technical guidance, knowledge transfer, customer-facing consulting, and product feedback to influence roadmap and operationalize NG-SIEM in customer environments.

Lead the Falcon Guide product end-to-end: define roadmap across phased AI/agent features, partner with design, engineering, AI, content and analytics, drive conversion metrics, measure performance, and represent progress to senior stakeholders while scaling a 0→1 product into a personalized, agentic buying experience.

Lead and grow a resident professional services team delivering CrowdStrike Falcon platform engagements (Endpoint, Identity, Cloud, Next‑Gen SIEM). Manage pre-sales scoping, deployments, project delivery, documentation, and cross-functional collaboration to maximize customer value and optimize delivery using automation and AI. Travel up to 25%.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

Lead design and build of an AI-native marketing platform: integrations, multi-agent orchestration, UIs, tooling, analytics, CI/CD, auth/multi-tenancy, and production AI agents to automate marketing workflows and drive adoption across teams.

Lead planning, deployment, tuning, and operational support of CrowdStrike Falcon's AI/ML detection and response capabilities. Implement and troubleshoot AI-driven detection models, automation playbooks, API integrations, and threat-hunting for customers. Provide training, mentorship, and customer-facing collateral while optimizing detection efficacy and integrating Falcon into customers' security workflows.

Support global office construction and fit-out projects, coordinating stakeholders, schedules, budgets, vendors, and documentation from planning through closeout. Monitor quality, mitigate risks, review drawings/contracts, produce reports, and ensure projects meet brand, code, and budgetary requirements.

Lead end-to-end partner PR campaigns for cloud, technology, GSI, MSSP, and VAR partners. Develop messaging, write press materials, coordinate with partners and agencies, represent PR in GTM meetings, collaborate with executives, and drive integrated communications to showcase joint innovation and customer success.