Provide technical support and advocacy for CodeSignal users: triage and resolve support tickets, troubleshoot product issues, gather diagnostic data, communicate with users and internal teams, prioritize multiple requests, and escalate severe issues. Work cross-functionally to improve user experience and maintain support quality in a fast-paced, remote startup environment.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.