Top Tech Jobs & Startup Jobs in Boston, MA

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Lead strategy, operations, and performance for Digital Adoption and Premium Support teams to drive customer satisfaction, retention, and product adoption. Build AI-first scalable operations, define KPIs and proactive support frameworks, partner cross-functionally with GTM, Marketing, and Lifecycle teams, and analyze engagement data to expand programs and services.

Lead pre-sales operations for Solutions Engineering and Consulting: drive forecasting, deal inspection, territory and capacity planning, variable compensation operations, AI/automation initiatives, executive reporting, and cross-functional alignment to accelerate deal velocity and revenue growth.

Design, build, and operate AI-native automations and integrations across GTM systems (Salesforce, NetSuite, iPaaS). Develop LLM-powered agents, MCP integrations, and reusable automation patterns; own lifecycle, reliability, observability, and stakeholder collaboration for quote-to-cash and revenue workflows.

Own CI/CD, reliability, and deployment infrastructure for GTM systems (Salesforce, NetSuite, MuleSoft, Workato) and AI agent workloads on GCP and AWS. Build pipelines, observability, environment lifecycle, secrets management, IaC, container security, and runbooks. Partner with developers, Security, and IT to enforce guardrails, perform incident RCAs, and automate tooling to increase deployment safety and velocity.

Lead global people operations across the full employee lifecycle, owning onboarding/offboarding, learning programs, content governance, company programs, AI agent governance, and ClickUp automations. Manage vendor relationships, ensure RTW and compliance, define lifecycle KPIs, and drive data-first continuous improvement while partnering cross-functionally and leading a team.

Design, optimize, and scale ClickUp's search infrastructure using OpenSearch/ElasticSearch. Improve relevance, speed, and real-time indexing; build vector/semantic search capabilities; create measurement frameworks; integrate search with AI and product features; troubleshoot at scale; and mentor junior engineers to maintain high search quality under heavy load.

Lead design of collaboration workflows using AI-driven research and prototyping. Create wireframes, high-fidelity UI prototypes, and animated interactions; run usability testing and user research; automate handoffs to engineering; collaborate with PMs, engineers, and researchers to define product strategy and iterate on designs.

Design, scale, and optimize ClickUp's search infrastructure using OpenSearch/Elasticsearch. Improve relevance, speed, and real-time indexing, build vector search capabilities, create evaluation frameworks, and collaborate with AI/backend/product teams to integrate and troubleshoot search at scale.

Design and build API tooling, integrations, and mission-critical distributed platform services. Own API Gateway integrations and service lifecycles, drive API governance, improve shared services, and support platform capabilities powering ClickUp's AI initiatives (Brain and Agents). Collaborate across teams in an agile environment to accelerate product development.