Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

The Marketing Automation Specialist will manage campaign execution, lead scoring, analytics, AI workflows, and data governance, collaborating across teams to enhance marketing operations.

The Director of Enterprise AI Enablement will lead AI transformation initiatives, manage an AI Enablement team, oversee AI product selection, and ensure best practices in AI governance, fostering a culture of innovation and change management across the organization.