Top Tech Jobs & Startup Jobs in Boston, MA

Manage employee relations, investigations, leave-of-absence tracking, offboarding, exit interviews, workforce trend analysis, HR policies, state compliance projects, and corporate communications. Partner with managers to provide consistent employee support, improve engagement and retention, and deliver a high-quality employee experience.

Serve as the primary employee relations contact, handling investigations, exit surveys, interviews, employee questions, and offboarding. Partner with managers to provide consistent employee support, analyze workforce trends, recommend engagement and retention actions, maintain compliant company policies, craft corporate communications, and advise employees on benefits, perks, and processes.

Lead and mature the company’s privacy program, including policies, processes, education, GDPR, and CCPA/CPRA compliance. Negotiate and manage complex SaaS, software licensing, vendor, procurement, AI, data processing, and commercial agreements. Advise on privacy, AI, technology, intellectual property, sourcing, integrations, and partnerships while collaborating with Sales, Deal Desk, Procurement, Product, and Finance. Support end-of-quarter deal velocity and assist with adjacent employment and legal operations matters.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Lead global revenue enablement strategy, onboarding, everboarding, product education, sales methodology, and learning programs. Manage enablement leaders, align with Sales, Product, and Marketing executives, and improve ramp time, seller productivity, pipeline generation, and revenue outcomes through measurable, scalable programs and enablement technology.

The Principal Software Engineer will lead the design and build-out of an AI Context Layer, ensuring high-quality data for AI systems, while managing access control and developer interfaces, and leading cross-team projects.

Own full-cycle commercial accounts including renewals, upsells, cross-sells and net-new revenue within an SMB territory. Build executive relationships, develop account plans, monitor account health to prevent churn, forecast accurately, and collaborate with Customer Success, Product, and Support to solve complex issues and drive expansion.

Own a portfolio of enterprise accounts driving renewals, expansions, and net-new revenue. Build C-level relationships, create strategic account plans, lead executive business reviews, manage retention and forecast accuracy, coordinate cross-functional teams, and surface customer feedback to influence product roadmap.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Lead Salesforce administration for Sales and Service Clouds, manage integrations and data flows, define system roadmaps, optimize business processes, document configurations, and partner cross-functionally to drive scalable GTM system solutions.