Leads sales operations and revenue strategy for the Law Enforcement organization. Advises senior sales executives, manages planning and forecasting, oversees pipeline health and productivity, and drives territory, capacity, quota, and headcount planning. Coordinates cross-functional initiatives, improves sales processes, and manages executive operating cadences, QBRs, forecast calls, and leadership reporting.

Lead a CX Design practice to create end-to-end, cross-channel support journeys and service blueprints. Manage and coach a team, oversee AI-enabled support, knowledge governance, and delivery of transformation programs (platform migrations, telephony, Salesforce, AI deployments) from scope through hypercare. Establish repeatable methods, ownership, quality standards, and measurable cross-functional influence.