Top Tech Jobs & Startup Jobs in Boston, MA

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Own the cloud video product roadmap for onboarding, live viewing, playback, management, and search. Lead platform strategy and third-party integrations, partner with Engineering/Design/Go-to-Market/Customer Success, run customer discovery, and establish metrics to evaluate video performance and engagement.

Lead and mentor a software engineering team (player-coach) to build and maintain mission-critical device monitoring, alerting, and internal health tooling. Drive technical strategy and microservices design, contribute full‑stack TypeScript/Node.js/React code, and manage containerized deployments with Docker, Kubernetes/Helm and AWS services (S3, API Gateway, SQS). Collaborate cross-functionally and use AI-assisted developer tools to increase team velocity.

Lead end-to-end product strategy and execution for an integrated portfolio of hardware, firmware, and cloud software. Manage and mentor product managers, align roadmaps with engineering and platform architecture, prioritize features from market and customer insights, and represent the product externally to customers and partners. Drive technical tradeoffs and ensure cohesive delivery across multi-layered product lines.

Lead product strategy and architecture for the Contract-to-Ledger financial ecosystem, automating Order-to-Cash, Record-to-Report, and Hire-to-Pay lifecycles. Partner with Finance and execs to translate accounting policy into system logic, enforce pre-close validation gates, manage PMs and implementation partners, and build forecasting pipelines and change-control for audit readiness.

Lead the end-to-end integration and platform strategy for public safety systems, owning API ecosystems, data modeling and governance, automated ingestion pipelines, and investigative search/mapping experiences. Coordinate cross-functional teams to build scalable, auditable integrations across CAD, RMS, LPR, video, mapping, and third-party systems.

Lead and execute proactive threat hunting and adversary pursuit across cloud, IoT, and corporate apps. Design detection rules, validate findings with offensive security, run exercises to test incident response, perform deep-root cause analysis, integrate security automation, and mentor junior engineers to improve detection and response capabilities.

Lead and build Flock's multi-platform social media strategy and daily channel operations across LinkedIn, X, Instagram, and YouTube. Define brand voice, run content calendars and real-time engagement, partner cross-functionally on campaigns and launches, establish analytics dashboards and KPIs, manage crisis communication, and scale a social media team to amplify product storytelling and audience growth.

Develop and maintain Linux user-space and driver-level software to integrate radio hardware (Wi‑Fi/cellular) into drone connectivity stacks. Implement logging and analysis of link metrics, collaborate with RF and embedded teams on rate-adaptation algorithms, run hardware-in-the-loop tests, and validate aerial connectivity performance.

Design and implement custom Android system services, AIDL interfaces, and hardware abstractions for headless AOSP devices. Build system-level features in Kotlin/Java/Rust/C++, diagnose OS-level memory and concurrency issues, create CTS/VTS tests and update pipelines, and perform root-cause analysis on tombstones and kernel logs across Qualcomm-based hardware.