Top Tech Jobs & Startup Jobs in Boston, MA

Manage a portfolio of key clients as their primary liaison, building long-term partnerships, delivering proactive support, leading business reviews, resolving escalations, and identifying upsell and cross-sell opportunities. The role requires understanding client goals and workflows, coordinating internal stakeholders, tracking account performance and revenue, maintaining Salesforce records, and meeting account growth targets. Occasional travel of up to 5% may be required.

The Business Systems Analyst gathers and documents business, functional, and system requirements; analyzes workflows and systems; recommends process improvements; and supports solution design, Agile development, testing, implementation, and system enhancements. The role collaborates with stakeholders, Product Owners, and technical teams, creates user stories and acceptance criteria, supports UAT, coordinates issue resolution, and assists with change management and implementation activities. Regular travel of approximately 5% is required.

Leads complex client-facing integrations between background screening platforms and ATS, HR technology, recruiting technology, and HRIS systems. Manages project scope, requirements, timelines, governance, risks, resources, testing, deployment, stabilization, and closure. Translates business needs into technical requirements, coordinates cross-functional teams, communicates with enterprise clients, and drives continuous improvement and standardized delivery practices.

Provides executive administrative support, including domestic and international travel coordination, scheduling, meeting logistics, expense reconciliation, and confidential information management. Coordinates international travel for employees, including visa, passport, immigration, insurance, and destination requirements. Manages corporate travel discount programs, vendor relationships, enrollment, records, and communications. Requires strong organization, discretion, communication, independent judgment, and flexibility in a remote environment.

Analyzes and documents integrations between the company platform and external ATS partners. Defines API requirements, data mappings, user stories, acceptance criteria, reusable integration patterns, and technical standards. Collaborates with Engineering and cross-functional teams across discovery, development, certification, launch, and support. Evaluates scalability, automation, reliability, technical debt, and enhancement priorities while researching partner APIs, authentication, webhooks, and data models.

Implement client account setups and modifications by gathering requirements, coordinating internal teams, configuring solutions, testing workflows, tracking tasks in CRM systems, and ensuring accurate, compliant delivery. The role communicates with clients, Sales, and Account Managers, resolves implementation issues, maintains detailed records, and protects confidential, personally identifiable, and protected health information.

Leads strategic business development and market-entry growth across data centers, hyperscale, colocation, AI infrastructure, and adjacent sectors. Generates and closes enterprise opportunities, builds executive relationships, leads consultative sales cycles, and develops revenue strategies. Partners with cross-functional teams to align capabilities, improve organizational readiness, establish scalable sales processes, and expand market presence. Serves as an internal industry expert while monitoring pipeline, revenue performance, and growth objectives.