Top Tech Jobs & Startup Jobs in Boston, MA

Leads enterprise knowledge and AI transformation across Customer Success, Support, Enablement, Product, Operations, and Technology. Develops knowledge architecture, taxonomy, governance, metadata, content standards, ownership, and lifecycle processes. Builds AI-ready knowledge foundations for retrieval, self-service, copilots, and agentic workflows. Evaluates and implements AI opportunities, improves content and response quality using performance data, drives Knowledge-Centered Service practices, and leads cross-functional adoption and change without direct authority.

Leads Blackbaud’s integrated brand content and thought leadership strategy, including research publications, customer stories, editorial channels, and content activation. Oversees the Blackbaud Institute, develops content governance and discoverability strategies, partners on AI-enabled content innovation, manages a content team and budget, and establishes performance metrics. Collaborates with marketing, product, digital, communications, customer success, data, and executive teams to strengthen brand authority and support business growth.

Provide proactive consulting to Raiser's Edge NXT customers, helping them adopt functionality, optimize business processes, navigate product releases, and maximize subscription value. Manage a customer portfolio from implementation through renewal, build stakeholder relationships, partner with Sales and Customer Success teams, support organizational change, and contribute expertise to expanding the Advisory+ offering.

Designs, builds, deploys, and supports production agentic and LLM-powered solutions and reusable AI platform services. Establishes secure integration patterns, guardrails, observability, evaluation, and operational practices for enterprise AI. Responsibilities include AI security, model and workflow optimization, automated testing, CI/CD, production support, enterprise integrations, standards development, emerging technology evaluation, stakeholder collaboration, and mentoring engineers.

Operate and maintain enterprise PKI and certificate management services, including Microsoft AD CS, certificate lifecycle platforms, HSM-backed services, and trusted certificate authorities. Troubleshoot issuance, renewal, revocation, trust-chain, NDES, and key-access issues; maintain PowerShell automation, documentation, backups, and recovery processes. Support audits, change management, incident response, certificate renewals, offline root CA ceremonies, and integrations across infrastructure, applications, networking, and cloud environments.

Lead and develop a team of Implementation Consultants and Project Managers to deliver Blackbaud Corporate Impact implementations. Drive project delivery, adoption, go-live outcomes, process improvements, and cross-functional collaboration while leveraging AI and automation to improve operational efficiency and customer success.

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.

Leads strategic partnerships with Microsoft, AWS, cloud distributors, and ecosystem partners. Develops partner strategy, co-sell programs, channel pipeline, revenue plans, enablement, marketing initiatives, and partner operations. Builds executive relationships, manages channel conflicts, tracks performance and forecasts, coordinates partner funding and events, and collaborates with sales, marketing, product, customer success, and regional teams to drive revenue growth.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Leads Blackbaud’s global AI-first brand and corporate communications strategy, including positioning, reputation, executive and employee communications, media relations, thought leadership, crisis readiness, measurement, and brand experience. Advises senior executives, partners cross-functionally, manages agencies and budget, and builds a high-performing global team. The role focuses on strengthening awareness, trust, preference, category leadership, and the business impact of brand investments through responsible AI adoption.