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Serves as a strategic people partner to leaders across Roadie, owning employee relations, investigations, performance management, manager coaching, compliance, talent management, job architecture, engagement initiatives, and people analytics. Supports onboarding, benefits administration, HR systems, and day-to-day People Operations while helping scale programs and organizational effectiveness.

Provides phone, email, and text support to customers, partners, drivers, and community members. Resolves delivery issues, monitors in-progress deliveries, takes corrective action, documents interactions in Salesforce, and collaborates across departments. The role requires strong communication, empathy, problem-solving, troubleshooting, adaptability, and availability for evenings, weekends, and holidays in a remote-first environment.

Design, build, and maintain scalable backend services and infrastructure for Roadie’s logistics platform. Identify performance bottlenecks, improve reliability, collaborate with Product, Data Science, and engineering teams, contribute to code reviews and technical practices, and own projects from concept through production.

Build and maintain full-stack web applications, APIs, services, and internal tools supporting driver experiences, geospatial capabilities, cross-dock operations, and logistics platforms. Develop primarily with React, TypeScript, Go, and Ruby on Rails while contributing to scalable architecture, testing, reliability, performance, code reviews, and cross-functional delivery with Engineering, Product, and Operations teams.

Leads the vision, strategy, and roadmap for internal operations products. Builds scalable tools and workflows that help teams identify issues, make decisions, and resolve cases efficiently. Uses AI and automation with appropriate human oversight, defines performance metrics, aligns cross-functional stakeholders, and manages a small product team while directly driving high-priority initiatives. Also hires, coaches, and develops product talent.

Build and maintain automated test infrastructure for data-science microservices, design and run test strategies, troubleshoot automation across environments, validate fixes, and collaborate with engineers to ensure reliable, scalable data products and ML model testing.

Design, build, and test APIs and services for RoadieXD; develop internal and customer-facing React tools; partner with Product and Operations to deliver scalable, reliable features; influence architecture, write maintainable code, and improve system performance and developer experience.