Top Tech Jobs & Startup Jobs in Boston, MA

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Design and implement scalable frontend solutions using JavaScript/TypeScript and React. Drive architecture discussions, ship features with minimal guidance, maintain code quality and styling standards, collaborate across agile teams, ensure performance and scalability, and manage end-to-end feature lifecycles in a fast-moving environment.

Lead strategy, roadmap, and delivery for Tekmetric's SaaS product for auto repair shops. Own user research, AI/ML product initiatives, cross-functional alignment, go-to-market coordination, and measurement of business outcomes. Train internal teams and iterate on features from concept through launch and optimization.

The role involves building a large-scale data ingestion system using Python, web scraping, and data processing technologies to extract and classify data from diverse sources, and optimize data pipelines.

Full-cycle mid-market Account Executive responsible for prospecting, discovery, negotiation and closing with multi-location auto repair groups. Manage complex multi-stakeholder deals, build pipelines, drive POCs with Onboarding, hand off to Customer Success, and represent Tekmetric at industry events. Use data to inform product and marketing strategy and enable adoption.