Top Tech Jobs & Startup Jobs in Boston, MA

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Onboard customers to Tekmetric’s marketing software by hosting group onboarding calls, explaining setup requirements and best practices, tracking launch readiness, resolving escalated service issues, and collaborating with sales, customer success, operations, support, and engineering. The role also gathers customer feedback to improve onboarding processes and offers opportunities for career development.

Owns Tekmetric’s product metrics program, including outcome modeling, statistical analysis, dashboards, reporting standards, and data governance. Conducts deep-dive product and customer analyses, translates findings into recommendations for product and business decisions, and enables self-service insights across teams. Partners with Product, Engineering, and Data to improve tracking, taxonomy, data quality, and analytics infrastructure. The role also trains stakeholders and communicates insights to executives and leadership.

Leads strategic finance analysis supporting GTM decisions, long-range planning, customer economics, M&A screening, pricing, partnerships, and market expansion. Builds financial models, scenario analyses, and executive- and board-level narratives. Partners with Sales, Marketing, Customer Success, Product, and executives to translate complex data into actionable recommendations. Develops AI-assisted workflows and automates recurring finance and competitive-monitoring processes.

Design and implement scalable cloud infrastructure, monitor performance, automate processes, ensure security and compliance, and lead a DevOps team.

As a Senior Software Engineer (Backend), you will design and implement scalable applications, collaborate with agile teams, and mentor junior members while ensuring high code quality and performance.

The Senior Director of Product at Tekmetric will lead product strategy, ensuring alignment with customer needs, driving innovation, and managing cross-functional teams to grow the product suite effectively.

The Senior Product Designer will lead user experience strategy, collaborate with cross-functional teams, create and iterate on product designs, and guide the design team while impacting product direction.

Drive adoption of Tekmetric Payments among existing customers via high-volume outbound outreach. Qualify interest, book attended demos with Payments Specialists, maintain Salesforce records, follow structured sequences, provide insights to improve targeting, and assist onboarding for self-signups to support expansion revenue.

Lead Tekmetric's API product strategy and roadmap for the SaaS platform. Own API lifecycle (contracts, versioning, documentation), drive developer experience and adoption, identify integration opportunities, lead generative AI initiatives, perform user research and analytics-driven prioritization, collaborate across design/engineering/sales, train internal teams, and measure business impact.