Top Tech Jobs & Startup Jobs in Boston, MA

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Lead the Data Platform Engineering team owning ETL/reverse-ETL pipelines, replication, and production datastores. Define architecture, roadmap, standards (IaC, observability, schema contracts), mentor engineers, drive incident response and durable fixes, and partner on cross-team technical decisions and operational reliability for data correctness, completeness, and timeliness.

Own AWS cloud security posture and vulnerability management using Wiz and AWS-native services. Build Infrastructure as Code guardrails, secure CI/CD pipelines, automate vulnerability workflows, and operate WAF protections. Partner with DevOps and engineering on IAM, network segmentation, containers, secrets, data exposure, telemetry, threat modeling, and application security. Drive projects independently while reducing organizational risk.

Staff Security Engineer partners with Product, Engineering, and DevOps to embed security into application architecture, cloud infrastructure, and CI/CD processes. Responsibilities include secure design and code review, vulnerability remediation, AWS cloud security, WAF tuning, security automation in Python, SIEM and log pipeline contributions, endpoint controls, and security standards. The role requires deep expertise in application security, cloud security, or security automation, plus threat modeling and independent project ownership.

Negotiate delinquent accounts with law firms to secure reduced balances, extended payment terms, or lump-sum settlements. Review legal documents, manage escalated portfolios and client accounts, maintain attorney relationships, meet monthly settlement and compliance goals, and handle high-volume inbound/outbound calls to resolve lawsuits and prevent further legal action.

Handle inbound calls to deescalate and retain clients enrolled in financial hardship programs. Educate clients on program benefits, assess financial situations, record interactions in CRM, negotiate solutions, meet retention targets, and provide empathetic customer service.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

Own and evolve the application security program: embed secure SDLC practices, partner with engineering on design and code reviews, manage AppSec tooling (SAST/DAST/ASM/WAF/mobile), harden AWS deployments, integrate security into CI/CD, and lead vulnerability investigation and remediation efforts.

Sales Representatives guide clients toward financial freedom by assessing unique financial situations and providing tailored debt consolidation options, ensuring compliance with standards.