Top Tech Jobs & Startup Jobs in Boston, MA

Provides customer support through phone, email, and chat; answers inquiries, processes orders, manages accounts, resolves complaints, handles billing questions, documents interactions in CRM systems, and escalates complex issues. The role requires accurate recordkeeping, professional communication, problem-solving, multitasking, and collaboration with internal teams while meeting customer satisfaction, response-time, productivity, and quality standards.

Enters, updates, verifies, organizes, and maintains accurate information across databases, spreadsheets, electronic records, and business documents. Performs data quality checks, document scanning and filing, record retrieval, spreadsheet preparation, and general administrative support. The role requires strong typing accuracy, attention to detail, confidentiality, organization, time management, and dependable deadline performance while handling sensitive information and supporting multiple departments.

Provides comprehensive administrative and clerical support, including office coordination, scheduling, correspondence, document preparation, records management, data entry, invoice and expense support, employee file maintenance, and management assistance. Handles calls, emails, visitors, calendars, meetings, supplies, confidential information, and cross-departmental administrative tasks while maintaining accuracy, professionalism, organization, and deadlines.

Provides administrative support to Human Resources across recruitment, onboarding, employee records, payroll and attendance documentation, benefits administration, employee inquiries, training coordination, and HR reporting. Maintains confidential personnel information, schedules interviews and meetings, supports new hire processes, updates HR systems, tracks records and deadlines, and prepares HR documents. Requires strong organization, communication, attention to detail, discretion, and proficiency with office software and HR-related systems.