Owns ServiceNow Automated Test Framework coverage for releases, upgrades, features, and configuration changes. Designs, maintains, and executes automated regression suites; integrates testing with CI/CD and DevOps workflows; troubleshoots failures; manages test data and environments; translates requirements into test scenarios; reports coverage and release-readiness metrics; and performs manual testing when automation is unsuitable. Collaborates with developers, business analysts, and release managers in Agile environments.