Top Tech Jobs & Startup Jobs in Boston, MA

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Develops and maintains ServiceNow ITSM applications, workflows, integrations, Service Catalog, and CMDB capabilities. Leads sprint development, testing, demonstrations, UAT, stakeholder acceptance, secure coding, release documentation, and platform change processes. Implements customer-confirmed ticket closure workflows, supports Service Portal and analytics integrations, mentors developers and testers, and maintains technical standards. The hybrid Quantico role supports a government IT program and requires active Secret clearance, U.S. citizenship, and up to 10% travel.

Owns the architecture, engineering, lifecycle, and sustainment of enterprise VoIP and unified communications infrastructure across secure government enclaves. Manages Cisco UC platforms, voice gateways, SBCs, VTC, dial plans, and softphones; resolves complex Tier III/IV incidents; leads site surveys, modernization, migrations, and maintenance changes; and ensures STIG, RMF, ATO, and ACAS compliance. Provides technical liaison support, documentation, mentoring, project leadership, and after-hours incident response.

Leads enterprise collaboration platforms, Microsoft 365 environments, endpoint infrastructure, classified-enclave capabilities, and supporting engineering teams for a 13,000-user government environment. Owns platform architecture, security, compliance, roadmap, change management, and vendor coordination. Directs digital twin, AI, automation, analytics, proof-of-concept, market research, and cost-benefit initiatives. The role requires DISA/DoD compliance, RMF readiness, technical leadership, stakeholder communication, after-hours on-call participation, and up to 10% travel.

Develop and maintain Microsoft 365, SharePoint, Power Platform, and public-facing web solutions for a federal agency. Responsibilities include front-end and back-end development, automation, accessibility compliance, secure coding, Agile delivery, stakeholder demonstrations, Tier II/III support, documentation, and IT service portal enhancements. The role requires collaboration across enterprise IT environments and compliance with government coding, security, and accessibility standards.

Designs, integrates, installs, tests, modernizes, and sustains Army operational technology systems, including SCADA, BAS, FRCS, UMCS, DDC, PLCs, utility metering, and OT networks. Conducts site surveys, develops engineering and installation documentation, troubleshoots systems, supports cybersecurity compliance, coordinates field deployments, and provides training and sustainment guidance. The role requires frequent CONUS and OCONUS travel, work in industrial and utility environments, and an active Secret clearance or eligibility to obtain one.

Manage IT projects and implement Salesforce and contact center technologies, including IVR, chatbots, live chat, VoIP, ACD/CTI, CRM, and knowledge management tools. Design and implement contact center solutions, evaluate emerging technologies, facilitate requirements sessions with business users, and recommend improvements based on technical operations and customer experience. The role requires managing implementations in contact centers with at least 100 seats.