Top Tech Jobs & Startup Jobs in Boston, MA

Supports customers throughout onboarding and ongoing account relationships by coordinating meetings, training, follow-ups, requests, renewals, surveys, and documentation. Maintains accurate CRM records, monitors engagement, escalates issues, gathers feedback, and collaborates with Sales, Support, Product, Marketing, Finance, and Operations to improve satisfaction, retention, and customer outcomes.

Creates digital and print visual content including branding, marketing materials, social media graphics, websites, advertisements, presentations, packaging, layouts, illustrations, and infographics. Maintains brand consistency, edits photographs, prepares artwork for publication and printing, incorporates feedback, organizes design assets, and manages multiple deadlines. Collaborates with marketing, sales, communications, vendors, photographers, printers, and developers while ensuring accuracy, quality, and adherence to design standards.

Provides remote administrative and clerical support, including calendar and email management, scheduling, data entry, document preparation, recordkeeping, online research, customer communication, invoice processing, meeting coordination, and task tracking. The role requires confidentiality, accuracy, organization, independent work, and proficiency with office, collaboration, CRM, and project-management tools.

Enters, verifies, updates, and maintains data across databases, spreadsheets, CRM systems, and company software. Reviews documents, corrects discrepancies, processes business records, prepares basic reports, organizes files, and performs quality-control checks. The role requires accurate typing, confidentiality, strong organization, and effective communication while meeting productivity and turnaround-time standards.

Provides customer assistance through phone, email, chat, or in-person interactions; answers questions, resolves complaints, processes orders and account requests, documents interactions in customer management systems, escalates complex issues, and follows up to ensure resolution. The role requires communication, empathy, problem-solving, accuracy, multitasking, and professionalism while meeting customer satisfaction and productivity standards.