Manage and grow assigned customer accounts through retention strategies, proactive communication, issue resolution, business reviews, reporting, and upselling. Serve as the primary customer contact while collaborating with sales, operations, logistics, technical, and marketing teams. Monitor KPIs, manage sales pipelines, identify service opportunities, and improve account profitability and customer outcomes. The role also uses CRM, ERP, Microsoft Office, and AI tools to support account management and decision-making.