Work with SMEs to review, refine, and enhance learning content. Edit and structure academic materials, design instructor-led PowerPoint sessions, apply instructional models (ADDIE, Bloom, Gagne), manage document workflows, provide feedback to content creators, and participate in meetings as needed.

Make 100–150 outbound/inbound calls daily to prospective and current customers, explain product/service features, resolve queries and grievances, document interactions in CRM, meet call targets, update customer database, and close sales to earn performance-based incentives.