Manages accounts receivable activities, including invoice processing, collections, billing analysis, payment application, reconciliations, refunds, and financial reporting. Uses Workday ERP and Excel to maintain aging and cash application reports, investigate discrepancies, and resolve billing issues with customers and internal finance, operations, and sales teams.

Lead and improve operational efficiency, revenue, margins, and client retention across multi-site hospitality programs. Oversee P&L, manage and coach operations teams, implement process changes, negotiate contracts, and maintain client relationships while ensuring operational excellence and staff development.