Top Tech Jobs & Startup Jobs in Boston, MA

Own reliability for production domains across a multi-account AWS SaaS environment. Design observability, alerting, SLOs, automation, Terraform modules, CI/CD pipelines, autoscaling, and self-healing systems. Operate ECS, EKS, Lambda, and PostgreSQL workloads; lead incident response, root-cause analysis, on-call operations, security controls, and compliance automation. Mentor SRE engineers, improve MTTD and MTTR, partner across global teams, and integrate AI into engineering workflows with measurable validation and governance.

Senior individual contributor SRE responsible for reliability, observability, automation, and incident command across multi-account AWS SaaS. Design Terraform modules, CI/CD pipelines, autoscaling/self-healing, OpenTelemetry-based monitoring, and security controls; mentor engineers and integrate validated AI tooling.

Owns the delivery of professional services engagements from sales handoff through execution. Responsibilities include reviewing statements of work, scoping and pricing services, estimating effort, coordinating resources, managing service requests, gathering customer requirements, improving delivery processes and tools, maintaining AI workflows, and collaborating across Sales, Product, Development, and Services. The role also provides people leadership, customer engagement, negotiation, and operational oversight.

Manages strategic label-industry customer accounts, driving renewals, retention, upsell, cross-sell, and new revenue. Leads consultative enterprise software sales cycles from discovery through contract execution, recommends ERP solutions, coordinates demonstrations and internal teams, maintains CRM pipeline and forecasts, and represents the company at customer meetings and industry events. Requires approximately 30%–35% travel.