Top Tech Jobs & Startup Jobs in Boston, MA

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Coordinates government and education-sector proposal development, including tracking opportunities, managing content libraries, drafting and editing submissions, completing forms, maintaining databases, conducting compliance checks, and managing online portals. Supports curriculum alignment matrices, tracks proposal outcomes, documents lessons learned, and collaborates with subject matter experts and internal teams in a deadline-driven environment.

Generates and qualifies sales opportunities through inbound and outbound outreach, conducts discovery conversations, presents products, manages leads and CRM records, supports quotes and orders, and meets territory sales quotas. The representative collaborates with customer experience teams, maintains a strong opportunity pipeline, tracks performance, resolves customer concerns, and delivers positive customer experiences across California and Texas.