The Senior Product Manager partners with healthcare, operations, finance, and technology stakeholders to identify needs, design workflows, define product requirements, manage agile backlogs, and coordinate internally developed and third-party technology implementations. The role facilitates discovery workshops, prioritizes roadmaps, supports integrations, testing, deployment, adoption, change management, and executive communication while ensuring solutions deliver business value.

Provides first-level technical support for Apple devices and basic hardware, software, networking, account, and application issues. Sets up and maintains employee equipment, manages support tickets, documents resolutions, and escalates complex problems. Delivers customer-focused assistance to in-office and remote employees while maintaining clear communication and accurate records.