Own end-to-end client support, troubleshoot production issues, monitor cloud environments, respond to incidents, automate operational tasks, and lead postmortems. Develop and execute manual and automated QA tests, maintain regression suites, integrate testing into CI/CD, and validate AI-powered features. Build documentation, collaborate with engineering and product teams, and improve reliability for regulated-industry clients.

Design, deploy, and operate cloud platforms across Azure and AWS, including Kubernetes clusters, CI/CD pipelines, and Terraform-based infrastructure. Lead cloud migrations and modernization of legacy workloads, automate containerized applications, improve monitoring and reliability, and troubleshoot distributed systems. Collaborate with engineers, product managers, and clients to deliver secure, compliant, scalable solutions while contributing to technical knowledge sharing and process improvements.