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Administer and stabilize the ServiceNow platform across ITSM, HRSD, and ITOM; build and optimize service catalog items and workflows; support CMDB, Discovery, Change Management, reports/dashboards, upgrades, integrations, governance, and stakeholder enablement in a hospital environment.

The Appointment Scheduler will manage patient appointments, including scheduling, verifying insurance, and assisting with inquiries. They will collaborate with medical staff, maintain records, and support training efforts.

Manage a portfolio of healthcare operational projects from intake through stabilization, defining scope, timelines, and KPIs. Lead cross-functional teams, document workflows, apply process improvement methods (LEAN, PDSA), track risks, coordinate communications, support change management, and ensure project stabilization and lessons learned. Maintain project templates and enable consistent project execution.

The Desktop Engineer manages and supports the IT desktop environment, focusing on configuration, deployment, troubleshooting, and optimization of desktop systems and applications.