Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.

Partner with Specialty Finance leadership and business leaders on three-year budgeting, forecasting, variance analysis, financial modeling, KPI reporting, capital investment analysis, strategic planning, and business development. Develop financial systems and processes, coordinate finance deliverables, support operating reviews, and provide actionable recommendations across cross-functional teams.