Top Tech Jobs & Startup Jobs in Boston, MA

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

The Staff Software Engineer will design and operate high-integrity financial systems including ledgering, transaction processing, and money movement while ensuring system correctness and resilience.

Lead onboarding and implementation for strategic clients, ensuring high-quality experiences through project management and stakeholder communication.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Design end-to-end, customer-facing product experiences in partnership with Product and Engineering. Own flows, pages, and feature areas from concept through polished execution; contribute to and apply the design system; participate in discovery and user research; iterate based on feedback and data; communicate design rationale to cross-functional partners; and reliably deliver high-quality work on time.

Lead and grow a Technical Account Management team, improve operational processes, handle complex technical escalations, partner with Product and Engineering, champion AI-assisted automation, and build scalable playbooks and operating models to improve customer outcomes and team performance.

The Lead Product Manager at Benepass will own a key product area, drive strategy and execution, and collaborate with cross-functional teams to enhance employee engagement with benefits.

The Staff Product Manager will lead fintech strategy, manage partner relationships, ensure product stability, and influence product development for Benepass, focusing on financial infrastructure.

The Senior GRC Analyst will enhance GRC operations, manage audit readiness and compliance, and collaborate across various teams for security policy and risk management.