Owns and continuously improves the organization’s Salesforce platform, including administration, configuration, automation, security, data governance, integrations, reporting, and support. Leads Salesforce projects from planning through delivery, manages roadmaps and budgets, translates business needs into technical solutions, trains users, documents processes, and oversees system reliability. Supervises Salesforce staff and collaborates with leadership and stakeholders to maximize adoption, data quality, and platform value.

Owns and continuously improves the organization’s Salesforce platform, including administration, configuration, automation, security, data governance, reporting, integrations, and production support. Leads Salesforce projects from planning through delivery, manages budgets and roadmaps, translates business requirements into technical solutions, provides user training and documentation, and supports adoption. The role also oversees Salesforce-related policies, data integrity, stakeholder communication, and the work of Salesforce development and technician staff.