Top Tech Jobs & Startup Jobs in Boston, MA

Lead and coach a technical Customer Support team to resolve inbound cases quickly and accurately, monitor hardware/network alerts, collaborate with Product/Engineering/Reliability, improve workflows and documentation, recruit and develop staff, and report support metrics to leadership.

Own a portfolio of accounts as a trusted advisor to drive adoption, retention, and expansion. Build relationships, create strategic success plans, monitor KPIs, lead onboarding and reviews, resolve issues with internal teams, and meet retention and sales targets.

Lead electrical monitoring and analysis across AssetWatch's multi-sensor platform. Own measurement design, validation, and interpretation of electrical signals for diagnostics. Collaborate with hardware, software, product, and UX teams to integrate electrical insights, scale field-ready solutions, and expand into new electrical applications and energy-related use cases.

Lead end-to-end UX design for an AI-native industrial SaaS platform, translating data-rich workflows into intuitive web and mobile experiences. Collaborate with product, engineering, and customers to prototype, iterate, and maintain design systems, mentor junior designers, and drive usability, accessibility, and research-informed improvements that scale across products.

Collect and analyze vibration and temperature data at client sites, evaluate machinery condition, develop vibration-analysis software/models, recommend corrective actions and sensor placement, expand PdM capabilities (ultrasonic, oil analysis), and collaborate with product, installation and support teams to deliver actionable asset-health insights.

Provide external customer support for hardware and network outages across phone, email, and software. Triage and resolve high-volume tickets, coordinate with internal teams and stakeholders, use CRM and remote tools to diagnose problems, meet response-time quotas, and build strong customer relationships while escalating and feeding product feedback.

Generate and qualify leads, schedule demos via outbound calls/emails/LinkedIn, research accounts, maintain prospect database, partner with Solution Architects to build pipeline, and keep accurate CRM and sales process data.