Top Tech Jobs & Startup Jobs in Boston, MA

Lead and build the internal IT function as a hands-on player/coach: mentor staff, handle tickets in ConnectWise, administer Microsoft 365/Azure and network/security infrastructure (Fortinet, SentinelOne, Sophos, Cisco), maintain internal tools (RMM, PSA, CMDB, PIM/PAM), create documentation and SOPs, and partner with leadership on roadmap and vendor decisions.

The Account Executive will drive new logo acquisition in IT services, manage the full sales cycle, and collaborate with teams to build solutions, aiming for revenue growth.

Lead network architecture and delivery for MSP engagements across LAN/WAN, SD-WAN, wireless, and network security. Provide pre-sales design, hands-on implementation of Extreme and Fortinet platforms, develop standards and templates, perform network assessments, mentor junior engineers, and represent the practice in client-facing strategy discussions.

Serve as the primary client contact to retain, onboard, and grow accounts. Lead onboarding, renewals, executive business reviews, NPS campaigns, and remediation plans to drive expansion and minimize churn.

Own end-to-end delivery of professional services engagements (infrastructure, cloud, Modern Work). Lead initiation, scoping, scheduling, resource coordination, risk and budget management. Act as primary client contact, protect scope and margin, manage change orders, maintain project data in ConnectWise Manage, produce documentation, coordinate cross-functional teams, and contribute to PMO process and tooling improvements.

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.

Lead billing operations for recurring, project, and hardware-as-a-service revenue in a $100M+ MSP. Ensure invoice accuracy, ASC 606 alignment, month-end cutoffs, and cross-team validation. Drive automation, system integrations (PSA/CRM/ERP), process documentation, audit support, and manage a small team of billing specialists to improve scalability and collections.

Lead development and ownership of core MDR platform components (high-performance log analytics, post-processing, multi-tenant syslog cluster, cross-platform agents). Make architectural decisions, mentor engineers, drive CI/CD/cloud deployments, ensure security, observability, and zero-downtime production operations.