Top Tech Jobs & Startup Jobs in Boston, MA

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Full-cycle, quota-carrying AE owning territory end-to-end: self-source pipeline, run discovery, build ROI business cases, partner on demos, and close $30K-$100K+ deals to hit ~ $1M quota. Maintain Salesforce, move fast on ~45-day cycles, and travel ~40%.

Own the electrical product portfolio across Stratus and Works, delivering BIM/CAD interoperability and electrical prefab-to-field fabrication workflows. Define PRDs/specs for CAD and fabrication edge cases, coordinate integrations with Autodesk, engage customers and site visits, track adoption, and identify AI opportunities to accelerate CAD/fabrication tasks.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Own and implement the canonical data model and governance for a multi-tenant MEP SaaS platform. Architect data for AI/ML readiness (RAG, embeddings, vector search), design polyglot persistence and lake/lakehouse pipelines, lead staged modernization and migrations, produce hands-on prototypes and in-repo guardrails, and partner with platform, DB engineering, and ML teams to ensure data quality, lineage, and observability.

Lead engineering teams to deliver a cloud-native SaaS platform and ship production AI agents for MEP fabrication workflows. Own delivery, architecture (Azure/MongoDB Atlas), CI/CD, observability, and cross-functional execution. Maintain customer empathy via shop-floor engagement, partner with Product/CTO, and build an AI-forward engineering culture and high-performing teams.

The Solutions Engineer - Electrical Specialist leads onboarding, technical deployment, and implementation for electrical contractors, ensuring success through configuration and integration with Stratus.