Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Own and optimize Blossom’s end-to-end lead generation and digital presence using AI-native tools. Build pipeline across credit unions and adjacent markets, run integrated demand generation (content, SEO, paid, email, LinkedIn), manage HubSpot rev ops and analytics, deploy agentic AI workflows and GEO strategies, produce publish-ready content, and iterate campaigns to drive measurable pipeline.