Top Tech Jobs & Startup Jobs in Boston, MA

Maintain employee records, HRIS data, PTO administration, I-9 compliance, onboarding, offboarding, and personnel-file audits. Respond to employee questions, prepare workforce reports, support engagement initiatives, and improve People workflows using AI and other tools. The role requires confidentiality, strong organization, attention to detail, sound judgment, and adaptability in a rapidly growing company.

Own the full sales cycle for commercial accounts, from inbound qualification and outbound prospecting through discovery, demos, trials, procurement, and closing. Build territory strategy, generate new logos, expand existing accounts, collaborate cross-functionally, and maintain accurate CRM records and forecasts. The role sells legal AI software to North American companies in the approximately $50M–$200M segment.

Shape legal AI products by designing evaluations, validating AI outputs, translating legal workflows into product requirements, and turning customer feedback into product improvements. Partner with Engineering, Product, Design, and GTM teams from discovery through launch. Provide legal expertise, define quality standards, create evaluation metrics, and guide roadmap decisions for AI experiences used by in-house legal teams.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Lead GC AI’s People and Talent functions through rapid growth. Build scalable HR infrastructure, policies, compensation and leveling frameworks, benefits, performance management, employee relations, talent acquisition, HRIS operations, and manager enablement. Advise executives on organizational design and workforce planning, coach leaders through complex people matters, build the People team, support distributed international employees, and implement practical AI and LLM applications across People operations.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Manage outsourced accounting relationships and oversee monthly close, reconciliations, journal entries, revenue accounting, accounts receivable, collections, accounts payable, audits, reporting, and internal controls. Ensure GAAP compliance and accurate SaaS revenue recognition under ASC 606. Partner with Operations, Sales, and Customer Success to improve billing and data flows, while transitioning accounting functions in-house and building scalable processes for company growth.

Design and implement complex, accessible front-end components and a reusable design system. Architect UI solutions, prototype interactions, mentor engineers, improve design-to-development workflows, and build performant, responsive interfaces and marketing pages for a legal AI platform.

Own and harden core platform infrastructure on GCP, build and maintain CI/CD and IaC, unify logging and observability, enforce network and environment isolation, improve developer productivity and tooling, and help define platform engineering direction and culture.

As a Strategic Account Executive, you will lead enterprise sales of a legal AI platform, managing complex sales cycles and building relationships with key stakeholders.