Top Tech Jobs & Startup Jobs in Boston, MA

Owns the integrated quality assurance, knowledge management, content, and learning development system for human and AI customer support. Responsibilities include defining QA standards, auditing conversations, building AI-assisted QA, maintaining help center and knowledge content, designing agent training, incorporating compliance reviews, analyzing quality metrics, and hiring and managing specialists across QA, content, and L&D.

Own end-to-end close and GL operations under US GAAP; lead technical accounting (ASC 606, 805, 350-40); manage financial reporting, audits, intercompany consolidations, and internal controls; scope and implement accounting systems and automation; advise on accounting for new products, international expansion, M&A, and crypto-native activity.