Top Tech Jobs & Startup Jobs in Boston, MA

Coordinate daily Boston office operations, including supplies, deliveries, mail, vendors, facilities issues, events, onboarding, access badges, safety procedures, inventories, and workplace documentation. Serve as the welcoming point of contact for employees, visitors, candidates, and vendors. Track orders and expenses, support operational projects, and maintain an organized, well-equipped office while working onsite five days per week.

Own CodeRabbit’s self-service content engine, including knowledge base articles, configuration guides, lifecycle emails, and developer enablement content. Prioritize content using support and engagement data, manage docs-as-code workflows, and measure ticket deflection, campaign performance, and product adoption. Responsibilities include closing knowledge gaps, launching automated campaign content, maintaining documentation workflows, and reporting performance against control groups.

Build and operate the Scaled Success team’s data and automation platform. Responsibilities include scheduled data pipelines, account health scoring, real-time risk triage, campaign audience synchronization, reporting views, internal tools, and production AI workflows for classification, extraction, and drafting. The role requires validating data, deploying services, supporting automated campaigns, and operating reliable systems used by customer success teams.

Build and scale sales enablement programs across onboarding, continuous learning, and certification for GTM roles. Design cohort-based ramp schedules, assessments, and role-based learning paths; track time-to-productivity and other KPIs. Partner with Sales, SE, Product, and Marketing to surface gaps, create enablement content, and run bootcamps and ongoing training to improve ramp speed and win rates.

The role involves managing the full sales cycle for named mid-enterprise accounts, driving pipeline creation, closing deals, and partnering cross-functionally to support growth and strategy.

The Commercial Customer Success Manager will manage customer relationships, ensuring value from CodeRabbit's AI-powered platform, handling renewals and expansion, and advocating for customer needs.

Own the full sales cycle for named mid-market accounts: prospect, qualify, run PoVs, close deals, and expand usage. Drive outbound pipeline, deliver technical demos, quantify ROI, and partner cross-functionally to refine GTM and playbooks.

Generate qualified pipeline for Enterprise accounts via cold calls, email, and LinkedIn; follow up on marketing leads; qualify prospects and book meetings for AEs; collaborate with marketing and sales to improve messaging and conversion; become an expert on developer tools and CodeRabbit; consistently meet and exceed quota.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; become a product expert; educate and advocate for customers; present reviews and solve technical and business challenges.

The Enterprise Account Executive will build and scale the Enterprise Sales team, manage the sales cycle, and exceed sales goals while working closely with founders and technical teams to understand customer needs and offer solutions.