Top Tech Jobs & Startup Jobs in Boston, MA

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

As a Forward Deployed Engineer, you will deploy and optimize CodeRabbit's AI-powered platform for customers, providing technical solutions and support, and collaborating with engineering teams to enhance product development.

The Digital Success Manager will partner with customers, focusing on driving platform adoption, supporting engineering teams with AI tools, and delivering success plans.

The Technical Success Manager will oversee customer relations, troubleshoot technical issues, educate clients on the AI product, and collaborate on solutions to enhance value for users.