Top Tech Jobs & Startup Jobs in Boston, MA

Develops, delivers, and evaluates comprehensive training programs across onboarding, cross-training, leadership development, and business changes. Designs curricula using adult learning principles, creates multimedia content, facilitates in-person and webinar training, analyzes performance data, measures training effectiveness, and partners with stakeholders to address skill gaps. The role also leads training projects, supports technology-enabled learning solutions, and recommends improvements aligned with operational KPIs.

Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

Manage high-value partner accounts from onboarding through renewal and expansion. Build strategic partner plans, advise executive stakeholders, drive retention and upsell opportunities, identify account health risks, resolve complex issues cross-functionally, and mentor or lead team members.

Leads high-priority, cross-departmental programs from planning through delivery. Responsibilities include managing scope, schedules, budgets, risks, resources, governance, executive reporting, stakeholder communications, and cross-functional accountability. Provides overflow support to the PMO, maintains delivery standards, facilitates steering committees and stage-gate reviews, and improves enterprise program-management practices.

The Internal Communications Specialist drafts and publishes newsletters, announcements, Slack updates, and intranet content. They gather information from cross-functional stakeholders, manage communication requests and content calendars, format content, maintain Simpplr pages, and track engagement metrics. The role also supports time-sensitive communications, internal resources, and ad hoc projects while ensuring clear, consistent, engaging employee communications.