Provide first-line client support for a futures brokerage and prediction-markets platform through Intercom, email, and tickets. Assist with account setup, verification, funding, withdrawals, platform navigation, market explanations, and troubleshooting. Document interactions, track compliance questions, escalate technical issues, and identify recurring client concerns for product and operations teams. Support clients accurately during high-volume live events while collaborating with compliance, risk, and operations.

Supports compliance monitoring and regulatory reporting for a futures brokerage under CFTC and NFA oversight. Responsibilities include maintaining reporting and recordkeeping registers, preparing filings, assisting with AML risk profiling and transaction monitoring, reviewing marketing materials, documenting procedures, supporting staff training and NFA exam readiness, and coordinating compliance processes with internal teams.